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Air Pacific Website Review & Ratings + Air Pacific Coupons

Air Pacific : Products & Services

Airpacific.com is the website for Fiji’s international airline.  The airline has been serving travelers for over 60 years, with flights throughout the South Pacific region, Fiji holidays and the Tabua Club (a business travel and frequent flyer service).  They also sponsor Wings of Hope, a charity that helps children remain in school after devastating floods in early 2012.

Air Pacific : Company Background

Airpacific has a colorful history.  The line was founded in 1951 by Harold Gatty, a world-famous navigator who served Wiley Post, the first pilot to fly solo around the world in 8 days. Originally named Katafaga Estates, Limited, the company now flies more one million passengers per year to over 15 cities in 10 countries with 400+ flights per week.  Based in Naji, the company is led by Managing Director and CEO, Dave Pflieger. 

Air Pacific : Customer Feedback & Reviews

Feedback on Airpacific.com is mixed with customer ratings ranging from one star to five stars.  Many of the positive comments relate to the value of service for price charged, the high quality service of the cabin crews and the spaciousness of the planes. The negative comments pertained to delays, cancellations and poor ground service.  SkyTrax, which bills itself as the world’s largest airline review site, gives Airpacific 3 stars.

Air Pacific : Business Credibility & Trustworthiness

Airpacific is not accredited or rated by the Better Business Bureau.  The New Zealand Herald provides a good review of the company’s rebranding – a return to its Fijian roots.  In addition, Dave Pflieger is providing assurances of passenger safety as the region faces Tropical Cyclone Evan.  Condé Nast recognized the airline as #5 in the top 10 “small airlines” of the world, up two spots from last year.

Air Pacific : Website Popularity & Google Ranking

Alexa shows Airpacific.com’s global rank at 146,216.  A further snapshot of their popularity is a count of 1,443 sites linking in to it.  The site has a 28.6% search traffic with a solid impact on search queries.  The Google PageRank is 6 out of 10 with over 174,200 estimated monthly visitors.

Air Pacific : Social Media Presence

Airpacific.com does not appear to maintain a blog for customers; however, a Google search revealed a blog by David Pflieger.  There is only one post and given the difficulty of finding the blog, a “like” of 1 is a good review.  The company is found on Twitter, with 2,173 followers and on Facebook with 10,198 likes.  Their link to Facebook is found at the bottom of their landing page; however, a Google search was required to find them on Twitter.

Air Pacific : Website Security & Safety

Airpacific.com’s security is mentioned on their Privacy and Terms of Use pages.  Without making a purchase, it is not clear if online transactions are secure via SSL and an https:// connection.  The site checks out favorably through Google’s diagnostic page; it is not listed as suspicious, nor has any malicious software been found in the last ninety days. Airpacific.com has not been an intermediary for malicious software distribution and has not hosted any such software, either. 

Air Pacific : Pricing & Packages

Airpacific offers several flight options ranging from local (in the Pacific Region) to international (Los Angeles to Naji, for example).  Their fares are competitive in the international flight market.  The holiday packages pages provide information about various packages with links to the individual properties; these properties are not owned by Airpacific.

Air Pacific : Shipping Rates & Policies

Shipping is not applicable to this company.

Air Pacific : Payment Methods Accepted

It is unclear what forms of payment are accepted from examining the website.  Without making a purchase, such information is not available; however, the refund policy briefly mentions credit card, cash and check purchases.  It is logical to assume that major credit cards are accepted, as most airlines do so.  It is also unclear as to whether alternative forms of payment such as EbillMe, BillMeLater, E-Check, EFT and QPass are accepted at this time. 

Air Pacific : Returns, Refunds & Exchange Policy

Airpacific.com’s cancellation/refund policies are shown in their Customer Service Plan.  Refunds on tickets purchased with credit cards are sent to the card issuer within 7 days of receiving the completed refund request.  Refunds on tickets paid for with cash or check are issued within 20 days of receiving the completed refund request.  No evidence exists that the company does not honor this policy.

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